General Questions
DO I HAVE TO REGISTER TO MAKE A PURCHASE?
Registration is not mandatory and you can make a purchase as a guest.
HOW CAN I CONTACT CUSTOMER SERVICE?
Ddog Mannequins customer service is always available to help customers at any stage, from pre-purchase consultancy to after-sales assistance. Customer service can be contacted from Monday to Friday from 9.30am to 1pm and from 2pm to 5.30pm, with WhatsApp: +39 353 4659617; E-mail: info@ddog.it; Telephone: +39 39 353 4659617
CAN I PURCHASE ON THE SITE FROM ABROAD?
Yes if you live in a European Union country. For non-EU countries, visit the shipping page
IN CASE OF DAMAGE DUE TO SHIPPING, WHAT SHOULD I DO?
We are liable for damage suffered only if the shipment was made with our courier. In the event of damage due to transport visible on the packaging and/or on the product or the mismatch in the number of packages, these must be immediately detected and notified by the Customer to the Courier by signing with “Reserve of Control” on the delivery receipt of the Courier. Furthermore, the Customer must:- 1) Report the damage within 48 hours of receiving the goods to our customer service via WhatsApp +39 353 4659617 ; 2) Photograph the damage caused by transport and send the images to: info@ddog.it
WHICH PAYMENT METHODS ARE ACCEPTED?
Credit card and bank transfer. You can find the details on the Payments page
IS THE PAYMENT SECURE?
The credit card transaction takes place on the safe and protected Unicredit Pago on Line Carte circuit, which uses the 128Bit symmetric key SSL3.0 protocol.
Order Management
HOW CAN I KNOW IF MY ORDER HAS BEEN COMPLETED CORRECTLY?
You will be notified immediately by email of receipt of your order. If you do not receive the notification, it is possible that the message ended up in your Spam folder or that the email address you provided is incorrect. In this case contact us for more information
HOW CAN I CHANGE AN ORDER?
You have to contact our customer service. see above the FAQ ” how I can contact the customer service ?”
Shipping and Delivery of the Order
WHICH SHIPPING METHODS?
Express courier TNT , DPD. You can find the details on the Shipping page
IS IT POSSIBLE TO TRACK THE SHIPMENT?
All our shipments are traceable thanks the Tracking number that will be communicated to you when your order is processed.
IS IT POSSIBLE TO REQUEST A SHIPPING IN DEPOSIT?
Yes, it is possible by specifying in the order form that you wish to have your order shipped to the courier branch closest to you.
IS THE AVAILABILITY OF THE ITEMS FOR SALE REAL?
Yes, the Site is constantly updated and all items on sale are ready for immediate delivery.
HOW LONG DOES MY ORDER BE PROCESSED?
Order confirmation and preparation of the packaging for shipping takes place within 24 hours on working days. Shipments are made from Monday to Friday. Orders received during the weekend can be processed on the following Monday or even the following Tuesday. For shipping times you can find details on the Shipping page
HOW LONG IS THE SHIPPING TIME?
24/48 hours for Italy, an extra day for islands or disadvantaged areas. From 3 to 7 days for abroad in the EU depending on the country. See details on the Shipping page.
CAN I PLACE AN ORDER BY TELEPHONE?
Yes, it is possible by calling 9.30am – 1pm / 2pm – 5.30pm on 353 4659617, the payment methods will be bank transfer or credit card.
